Privacy Policy

Your privacy and data security are our top priorities

At ZirwaFoods (Chop & Chicks) (referred to as we, us, or our), the privacy of your personal information is a priority. We are committed to respecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your information in connection with our services.

1. Handling Your Personal Information

To provide our services or respond to your inquiries, we may need to identify you by collecting personal information. If we are unable to identify you, we may be limited in our ability to assist or provide services.

2. What Information We Collect

Depending on how you interact with us, we may collect:

  • Your name
  • Contact details (address, phone number, email)
  • Utility usage and billing data
  • Appliance usage details
  • Service history and preferences

3. How We Collect Your Information

Directly from you

We collect information when you:

  • Sign up through our website or mobile apps
  • Communicate with us via phone, email, social media, or in person
  • Complete surveys, forms, or service agreements

From third parties

We may also receive information from:

  • Utility providers
  • Retailers, suppliers, and contractors
  • Authorized agents acting on your behalf

4. Why We Collect Your Information

We collect your personal information in order to:

  • Verify your identity
  • Deliver customized resource efficiency and other services
  • Communicate with you about your account or service
  • Improve and tailor our services

5. Disclosure to Third Parties

We may share your information with trusted third parties for purposes related to service delivery. These may include:

  • IT service providers and system operators
  • Utility companies and technicians
  • Contractors and logistics providers
  • Professional advisors such as auditors or legal consultants

Third parties acting on our behalf are required to manage your data securely and in accordance with this policy.

6. Security of Your Information

We take data protection seriously. Your personal information is stored securely in both digital and physical formats. Our security practices include:

  • Data encryption and firewall protections
  • Access restrictions and secure servers
  • Confidentiality agreements with employees and contractors
  • Regular review and update of security measures

7. Website & Cookies

Use of our websites

This Privacy Policy also applies to data collected through our websites. We may collect non-identifiable data to analyze usage trends and improve website functionality.

Cookies

We may use cookies to:

  • Track website usage and traffic
  • Improve user experience
  • Deliver relevant advertising

You can disable cookies through your browser or device settings.

Tracking & IP logging

We may log IP addresses and other metadata to analyze site performance, detect security threats, and manage user activity.

8. Access and Corrections

Accessing your information

You may request access to your personal data. We will provide access via email, post, or secure digital means where appropriate.

Correcting your data

If you believe any information we hold is incorrect or outdated, you may request an update. We will assess and update the data as needed.

Notifying third parties

Upon request, we will also inform relevant third parties of any necessary corrections.

9. Complaints

If you have concerns about how we handle your data:

  • Contact us directly using the details in section 11.
  • We will investigate your complaint and respond promptly.
  • If you remain unsatisfied, you may seek resolution through an appropriate independent complaint-handling or dispute resolution body.

10. Account Deletion and Data Removal

You have the right to request deletion of your account and associated personal data at any time.

How to delete your account

  • Contact us using the information provided in section 12
  • Submit a written request specifying your intention to delete your account
  • We will verify your identity before processing the deletion request

What happens when you delete your account

  • We will permanently delete your personal information within 30 days of verification
  • Your account access will be immediately revoked
  • Order history and transaction records may be retained for legal and regulatory compliance as required by law
  • Anonymized data may be retained for analytical purposes

Data retention exceptions

Some information may be retained longer where required by law, for fraud prevention, or to resolve disputes. Such data will be stored securely and used only for these specific purposes.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. However, individuals aged 13–17 may be granted co-user access under a parent or guardian’s account, provided no personal data is collected from them directly.

We do not knowingly collect personal information from children under 13. If such data is discovered, it will be deleted immediately. Parents or guardians should contact us if they believe their child has submitted personal data.

12. How to Contact Us

If you’re an existing customer, please contact us through your user account portal.

Other inquiries

You can reach us by:

Phone: +91 7829916082

Address: #17 2nd floor II stage, Indiranagar, Bengaluru, Karnataka 560038.

13. Updates to This Policy

We may update this Privacy Policy periodically. When updates occur, they will be published on our website and mobile apps. We recommend reviewing this policy regularly to stay informed of any changes.